| Search For Keyword or Phrase: |
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| Example: install toner cartridge |
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To find a specific fault code, try our Fault Code Search. |
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For further help, try our Tips on Searching. |
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Use the "How To" and "Solutions For" links on the navigation bar for a quick reference. |
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| Frequently Asked Questions: |
- U4-1 (Fusing Fault)
NOTE: If you cannot remove all the paper jammed in the Fuser area, power OFF the machine and call for service. If your machine displays a different fault code after a power OFF / power ON, restart your search with the new Fault Code. Power OFF the machine using the main power switch on the rear, left side of the machine. more...
- How To Read the Meter
The button is located to the left of the numeric keypad on the Control Panel. Press [0] on the numeric keypad to enter the Copy Count mode. Press the [CM] button on the Control Panel to exit. more...
- Light, Faint, or Faded Copies
NOTE: If you are using 216 mm x 332 mm (8.5 x 14 inch) paper, load the paper in Tray 3, or in a special adjustable tray for Tray 1 that accommodates 216 mm x 332 mm (8.5 x 14 inch) paper. more...
- U9-3 (Lamp Fault)
Power OFF / Power ON the Machine With the Document Cover or Automatic Document Feeder (ADF) Closed . The Document Cover or Automatic Document Feeder (ADF) covers the Document Glass. Close the Document Cover or ADF so the exposure sensor detects all of the brightness from the lamp. more...
- Squeaking Noise
To close the Clamshell, stand on the left side of the machine and push down on the front and back corners of the Clamshell using both hands. If You Have a Sorter Attached to the Machine, Open the Clamshell, Pull the Sorter Away From the Machine, and Reinstall the Sorter . Facing the left side of the machine, lift up slightly on the Sorter and pull the Sorter away from the machine. more...
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Any system messages that are shown in Online Support may vary slightly from those actually displayed on the product.
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